Account Restriction/Security Questions and Answers
Having Trouble with Your Account? Here’s What You Need to Know
If you’re seeing messages like “Account Restricted” or noticing that you can’t add minutes, make calls, access your account or add a number—your account might be restricted. That can be frustrating, but you’re not alone, and we’re here to help.
Why Is My Account Restricted?
It looks like your Rebtel account has been temporarily restricted. This usually happens when our system detects something unusual, though the exact reason may not always appear in the app.
Common reasons include:
Unusual or suspicious activity detected by our system
Policy or service misuse
Payment or account verification issues
Use of a phone number that isn’t supported
Since these cases often involve sensitive details, they can’t be fixed automatically. Our support team will need to check your account directly and help you get it resolved as quickly as possible.
What can I do if my account is restricted?
We understand how important it is to have uninterrupted access, and we’re sorry for the inconvenience.
Account restrictions can involve sensitive or technical details, so this is something our support team needs to review more closely. We’ll make sure your case is handled with care.
Need Help with a Restricted Account?
If your account is restricted, and you’re unable to make calls, add minutes, or use certain features, our support team is ready to help.
Email: Reach out to support@rebtel.com for assistance. Whether it’s a restriction issue, a billing concern, or something else, we’ll take a closer look.
Live Chat: Use the chat option in the Rebtel app or on our website. Our virtual assistant will guide you first, and if needed, a support agent will take over to assist you further.
We’ll investigate the issue and work with you to restore full access as soon as possible.
I don’t have access to my old number, how can I access my account?
If you no longer have access to the phone number linked to your Rebtel account, you won’t be able to log in directly since we send the verification code to that number.
To regain access, you’ll need to contact our Support team:
Visit Rebtel Help and reach out to Support.
Provide your old phone number, new phone number, and any other details that can help verify your account (like email address or recent payment info).
Once verified, we’ll update your account with your new number so you can log in.
Tip: We take security seriously, so we can only update your number after confirming your identity.
Why can’t I add my number?
Here’s why this might happen:
New user: Make sure the number isn’t already linked to another Rebtel account and that you entered the correct country code. If it’s already registered, try logging in instead.
Existing user with a new number: Since your number is your login ID, you’ll need help updating it. Please contact Support so we can verify your identity (using your old number, email, or payment info) and update your account.
Tip: If you’re unsure which applies, try logging in first. If the app says the number already exists or you don’t get a verification code, contact Support — they’ll check your account and help you recover or update it.